Today was interesting. Called someone who had expressed interest in finding health insurance. When he realized I was an insurance agent, he claimed that he was not the person I was looking for. Must have had the wrong number. Get’s better. Another call was to a young lady who was also in the market. Got upset that she was running out of minutes, so she would not be able to talk. Click. Then I got a message from a blocked number that us insurance agents need to get a life, to stop *expletive* calling, they don’t want any *expletive* insurance. Still trying to figure out who not to call. : )
The point is, I am not upset, angered, or annoyed by any of this. It comes with the territory of being in sales. What I have never understood, is why. Why take the time to claim you aren’t really you? Or go through the trouble to curse out my voicemail?
We are all busy. Understandable. The onslaught of phone calls that one gets while researching insurance is crazy. There are agents that make it bad for the rest. They focus more on getting their pitch in, rather than actually listening to the client. Who wants 8 or 9 phone calls like that? Surely not me.
There has to be a better way. Maybe it comes from the insurance agent being less about them and more about the client. Asking questions that helps the client understand that we are not wasting their time. Then, just maybe, they won’t have to waste energy coming up with creative ways to not talk to you.
B
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Originally posted 2009-07-23 09:01:16. Republished by Blog Post Promoter
